Shipping Information

Supply and Delivery of Products

Upon the completion of payment, you will receive an email with the order confirmation with your purchase details. All products may differ slightly in their appearance, as the high resolution images are displayed in reference to the product and its information.

The list of products are subject to change in line with the stock availability and its continuity. This also includes the list of lenses that may change and be updated from time to time.

We reserve the right to display products online accordingly based on their brand value and market positioning.

As you continue in the ordering process, you will have to provide your personal details and also the shipping details which help us to deliver it to you at the right location. You will be updated via email with the shipping and tracking details.

For international delivery, the shipping and order tracking details may differ depending on the type of shipping service selected by you.

Along with the delivery charges, customs and duties may also be added depending on the custom clearing process.

Any wrong information provided to us may result in delay of delivery depending on the error made.

The approximate standard domestic delivery time is 3 - 5 business days and standard international delivery time is 8 – 10 business days from the date of dispatch.

Our delivery service is powered by Australia Post for domestic and international addresses. 

Below are approximate processing times for the types of orders: 

Optical Frames: 5 - 6 business days*

Sunglasses: 5 - 6 business days*

Prescription Single Vision Glasses: 7 - 10 business days*

Prescription Single Vision Sunglasses: 14 - 16 business days*

Contact Lenses: 3 - 4 business days

*(Experiencing significant delays due to the seasonal shopping period and high volume of online orders.) 

Therefore, the overall time taken from the date of your order is - the processing plus delivery time.

The delivery time is variable depending on the type of glasses or lenses that are ordered (i.e. prescription or non-prescription). The lens option, stock availability and its continuity may speed up or delay the delivery time accordingly.

You will be updated with regards to any delay on delivery via email or SMS or phone call. 

For ordered products that may have gone in a 'back-order' or 'out of stock' status, our customer service team will update you accordingly. 

If any suspicious information has been found, we will hold the order from dispatch.

In cases of claims where the delivered parcel does not contain the product, verification procedures will be conducted for security, compliance and to avoid discrepancies. 

Once the order is placed, you bear by the terms and conditions with regards to deliveries, delays and cancellations of orders.