Privacy and Cookie Policy

Privacy Policy

We consider your privacy highly important and try our best to safeguard you from risks while you shop from or visit our website. Your rights to privacy are also proctected by the Australian Privacy Principles under the Privacy Act 1988 (CtH). 

Your personal and payment details are recorded in order to help us track and develop a better online shopping experience for you and achieve the best possible solution for your eye care and eyewear needs.

Following is list of your personal details that we collect from you in order to carry out the transactions and other business activities:

  • Full name

  • Contact details such as Postal Address, Phone (mobile/landline) and Email Address

  • Gender

  • Prescription

  • Optometrist details

  • Health insurance

  • Favourite items on our website

  • Payment details (if you wish to save the details for your next purchase)

  • Billing Information

  • Any other personal information, image or other related file unveiled via online forms on our website or email to us

  • IP address to track your search and visit on our website

By using our website, you consent to the collection and use of your personal information by us in accordance with this policy. We reserve the right to amend, remove or vary this policy from time to time. 

We reserve the right to cross check information provided by you. You agree to provide us with the right information in order to conduct proper transactions and online processes without any issues.

You have the option of using a psuedonym when dealing with us so as not to identify yourself fully. 

All types of information that you provide to us are to communicate and conduct business with you in the right manner. Your information will not be disclosed to a third party that is not related to the business or its activities. Any such disclosure will be made with your consent or when it is needed by law.

Contact details provided by you are subject to our communication with you in terms of information collection, surveys, newsletters and promotions. Emails with promotional offers and other material will be sent to you on a periodic basis. Along with emails, you may receive SMS’s with regard to similar contents.

You have the right to unsubscribe accordingly based on the options given in the respective email/SMS.

In addition, our Social Media channels also serve as a promotional tool that may post advertisements episodically on your social media feed. This may occur when you ‘like’ or ‘follow’ our pages on different channels and if you match the audience criteria on the respective social media channel.

The majority of the personal information is accessible and can be edited at any point in time, provided you log in to 1001optical.com.au correctly. Should you experience any issues in editing or modifying your information, you can contact us immediately via phone (+61) 2 - 9439 9912 or email - contactus@1001optical.com.au. Any such modifications or changes will be done upon the submission of your valid personal identification.

Our dedication to maintain the discretion of your personal information results in all reasonable precautions being taken to protect from unauthorized types of access. However, if you believe we have breached your privacy rights in any way, you can contact us via contactus@1001optical.com.au. All complaints will be taken extremely seriously and we will endeavour to acknowledge your complaint as soon as it is practicable. 

If you are unhappy with our response to your complaint, you may refer your complaint to the office of the Australian Information Commissioner.

The aforementioned privacy policies are subject to change accordingly in line with the Australian Privacy Principles and the Privacy Act 1988 (CtH).

Any major changes or overall update made in our Privacy Policy will be communicated via email to all subscribed email addresses.