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Customer Care

Man wearing glasses with 1001 Optical customer service
Man wearing glasses with 1001 Optical customer service
Our team of experts will always ensure the very best for your eye care needs along with your choice of the perfect pair of glasses. Below are customer care guarantees exclusive for online purchases.
free delivery
Free Delivery within Australia

Tracking and secure shipping for all online purchases Australia wide.  

12 month warranty on products
12 Month Frame and Lens Warranty

All 1001 Optical frames and lenses are covered by a 12 month manufacturer's warranty.  

30 Day Satisfaction Guarantee
30 Day Satisfaction Guarantee

If you're not totally satisfied with your purchase, we'd be happy to exchange or refund accordingly. Conditions apply.   

free contact lens exchange
Free Contact Lenses Exchange

Should your contact lens prescription change within the first 30 days of your purchase, you may be eligible for a Free Contact Lens Exchange. Conditions Apply.

lifetime optical care
Lifetime Optical Care

Free lifetime servicing, cleaning, professional adjustments and education on caring for your products.

Buy Now Pay Later
Buy Now Pay Later

Wave goodbye to Lay-By with our convenient Buy Now Pay Later options such as Afterpay, Zip Pay and Humm.