Customer Care

Our team of experts will always ensure the very best for your eye care needs along with your choice of the perfect pair of glasses. Below are customer care guarantees exclusive for online purchases.
Free Delivery within Australia

Get your online orders delivered within Australia at no cost with tracking and safe shipping.

12 Month Warranty

Having trouble with your glasses/contact lenses within the first 12 months of your purchase? You are covered by the 12 month manufacturer’s warranty.

Free Returns within 30 days

Return your online orders at no postage cost within the first 30 days of your purchase for refunds or replacements. 

Free Contact Lenses Exchange

Did your contact lenses prescription change within the first 30 days of your purchase online? You could be eligible for a Free Contact Lenses Exchange.

Lifetime Optical Care

You are benefited with free lifetime servicing once you make the purchase as we look forward to maintaining a life time relationship with our customers.

Easy Shopping with zipPay

Buy now and pay later in instalments, safely and securely.